Medical reaction to HSE directive to staff on use of pet names for patients

The HSE has issued new guidelines to medical staff on the use of ‘pet’ names for patients, and insisted patients should only be referred to by their first name – so terms like ‘dear’, ‘love’ and ‘pet’ are no longer being accepted. They want to ensure the language used in our hospitals is person-centred. Paula Gilvarry, retired GP, gives her reaction